Getting A Little Feedback

Tuesday, July 13, 2010 by Joshua B
Honestly, nothing is more valuable to us than hearing open, honest feedback about our products and services.  At North American Bancard, we hope that our clients provide us with this feedback directly so that we can use it constructively to continually improve upon the level of service and the quality of product that we offer.  Many companies spend thousands of dollars on focus groups or surveys, collecting data to make important decisions that affect the "roadmap" of the company.  So, it's not surprising that North American Bancard complaints and criticism are met with open arms and open ears.  They are highly-valued to us!

When a comment or complaint is provided to us, the North American Bancard team begins a full review of each item, in order to find out where we are lacking.  We seek to continually provide better payment processor software, support and product offerings and the lowest credit card terminal fees to our ever-growing client base.

For more information about North American Bancard visit our website.  While you're there take a look at what a few of our clients have to say about us.

Now Hear This

Monday, June 21, 2010 by Joshua B
We, at North American Bancard, take our jobs as customer service and support teams very seriously.  The philosophy of the company and the way we go about serving our clients is second to none.  Even so, we understand that with billions of dollars in transactions and thousands of clients using our services, there are going to be some North American Bancard complaints, with regard to service or support.  We welcome these complaints and ask that our clients direct them straight to us, so we can move quickly to rectify each and every problem.

Just as it helps to have a different set of eyes proofread your document, it helps us to get comments and criticism from outside our own employee base too.  Now more than ever before, consumers feel that they have a right to be heard and they are correct.  If they don't feel that they are being heard or properly served by the company that they have issue with, they may turn to 3rd-party websites and attempt to get feedback in that way.  As you know, voicing a complaint or issue on a 3rd-party resource will not solve the problem.  North American Bancard's experienced and dedicated customer service team is always available, 24/7, ready to resolve the issues of our clients. 

Be heard today, by calling 800-BANCARD or via our website!

Can I Get A Witness?

Tuesday, June 15, 2010 by Joshua B
How are we doing?  In order to continue to improve our level of customer service and support, we need your eyewitness account.  If you are already a North American Bancard merchant account client, great!  We certainly need to hear from you.  And, don't be afraid to provide us with criticism.  While we strive for perfection, we also have heard our fair share of North American Bancard complaints and use these to focus on areas of greatest need.

The input that you provide, both as a prospective client looking at our services objectively and as a client with a first-hand account of how we work, is invaluable.  At North American Bancard, we really do want our clients to have it all.  We want them to have the lowest debit card processing fees, the newest mobile credit card swiper and the overall best credit card processing for small business and enterprise.  Utilizing feedback to ensure that we are meeting these goals is just a part of the bigger picture.

Don't just take my word for it.  See for yourself by visiting our website and taking a look at what others are already saying about us.  If you want to learn more about setting up an account, just give us a call at 800-BANCARD, any time. 

We Hear You (And We're Listening)

Wednesday, June 9, 2010 by Joshua B
Not only do our representatives hear you when you call, but we truly do listen and put your ideas to work to improve our level of service and response.  At North American Bancard, we focus much of our team training on resolving complaints or customer concerns and documenting suggestions or constructive criticism of our offerings.  We do this so you, the customer, understands that we are listening but also to consistently improve the level of service provided.

Since we deal with hundreds and thousands of clients each day, we hear, first-hand, valid complaints that need to be dealt with and we deal with them.  As new clients come on board and begin to use payment processor software, we are sure to hear from them with questions and our representatives are fully-trained to answer even the most technical of questions.

If you are searching for a merchant account provider that hears you and truly listens to your needs when you call, look no further than North American Bancard.

Our Final Exam

Monday, May 24, 2010 by Joshua B
It is that time of year.  High school students all across the country are taking their final exams and getting graded on the results.  At North American Bancard, we welcome a similar evaluation of our products and services each and every day.  We have an outstanding track record as an accredited member of the Better Business Bureau since May 2001.  Our "report card" is the BBB's Business Review Reliability Report, which are available for each of their member businesses.  And, just like a report card, BBB ranks businesses from A+ to F based on various things such as complaint history, background information and more.
 
Just like proud parents, we are happy to post our report card on the fridge because we received a grade of A+ on our BBB reliability report.

At NAB, it's important to us to provide the very best service available.  This is why getting a 3rd party acknowledgment of success is so important to us.  Take a look at a few North American Bancard reviews to see what we mean.   If you are interested in learning some more about us, just visit us online or call 1-800-BANCARD.

We're Getting Some Feedback

Monday, May 24, 2010 by Joshua B
Honestly, we enjoy the feedback that we get from our clients, whether it's glowing praise for the fantastic services that we provide or criticism of a problem that a client is encountering. All of it helps us continue to improve our level of service.  Many times, companies spend thousands of dollars to obtain information like what is provided to us by our clients.  

We understand the importance of this information and want to make having your voice heard at North American Bancard something that is simple and straightforward.  We invite you to call 800-BANCARD and voice your opinion of our company.  Whether you are an existing client or a prospective client, we want your feedback on the services, products and solutions that we provide.

For more information about North American Bancard complaints or reviews, visit our website to see for yourself.  When you are ready to sign up for your own merchant account service, our application is always available online or by phone.  Simply call 800-BANCARD.

The Best Service, All the Time

Thursday, April 1, 2010 by North American Bancard Blogger
One of the most undervalued, underappreciated areas of business today is customer service; but with North American Bancard, this is not the case.  Providing our customers with the best experience possible is our number one priority and we will make sure that you are taken care of.  You can expect the best customer service from NAB at all times.

Don't just take our word for it, see what they Better Business Bureau has to say about us.  We have been a BBB Accredited Business since 2001 and are proud to have receive an A+ on our reliability report.  Any North American Bancard complaints have been handled with the utmost care and have been settled and resolved promptly.  Compliments are also always welcomed.

Our business was founded with the purpose of giving our customers a payment solution to meet their needs with a dedicated, experienced support staff to back them up.
  NAB's credit account solutions are designed to integrate seamlessly with your business so that you never have to worry about your payment system.  If you do run into any problems, however, we're just a call away at 1-800-BANCARD.

We Hear You Loud And Clear

Monday, March 8, 2010 by Joshua B
We hear you, we really do.  In fact, we focus much of our team training on listening to customer concerns, complaints and suggestions in an effort to not only ensure our clients that they are being heard, but to truly improve the level of service and quality of product that we offer.  We know that, while we strive to fulfill each and every need of our clients, sometimes people are unhappy with the results and need to voice their concerns.

Working with thousands of clients and adding more each day, we have heard our fair share of valid complaints and suggestions which have led to immediate action on our part to rectify problems or make things more convenient for day-to-day use of our systems.  As new clients come on board and begin using our wireless credit card processing machines, we help them figure out how to setup and use them properly.  As existing clients grow and look for new ways to capture additional revenue, we help them too.

If you're looking for a national credit card processing provider that understands your needs and listens when you call, look no further than North American Bancard.  Visit our "services" page to find out more about how we can help your business segment or call 800-BANCARD to speak directly with a representative 24/7.
 

Benefits of Better Business

Sunday, March 7, 2010 by North American Bancard Blogger
North American Bancard is proud to say that we give our very best to the customer.  As a Better Business Bureau accredited business, we know the value of a quality reputation.  We want our customers (and potential customers) to stay informed by using trusted resources such as the Better Business Bureau site online.  There, you will find information about a number of different businesses, their practices, and history of interactions with customers.

The BBB offers a "report card" for each business, and North American Bancard has received an A+.  These reliability reports outline contact information, complaint history, government action, and more.  NAB has been a member since 2001 and has made it a practice to always turn a listening ear towards our customers.  Whether they have a North American Bancard complaint or compliment, we want to hear it.

There are so many benefits of doing "better business".  Customers notice this, and we want to make sure that our customers know that we are there for them.  A well-run, well-respected business can anticipate great success and growth due to a happy and supportive client base.

If you are looking for merchant services from a trusted solutions provider, NAB is where to turn!

A Professional-Powered Business

Saturday, March 6, 2010 by North American Bancard Blogger
Customer support is such an important aspect of running a business, and arguably the very most important part; even above the product itself.  In order for a customer to get the most out of the product, they need to be able have their questions answered and problems solved.  For this to be done effectively, the business needs to be staffed with professionals who know what they are doing.

Yes, communication skills are important, but technical knowledge is also a must...especially when dealing with credit card processing.

North American Bancard has one of the very best customer service departments around.  Our representatives are knowledgeable about NAB's products and services, so they can make sure to get the customer exactly what they need.  We have everything from mobile credit card terminals to internet merchant account services and more.

A great way to see what others are saying is by checking out reviews for this Better Business Bureau Accredited business.  We take all North American Bancard complaints and compliments very seriously, so that we can make sure to provide the very best to our customers.  Go ahead and see what a professional-powered business can do for you today!

Tips for a Happy Customer: Be Understanding

Sunday, February 28, 2010 by Tyler D
What do you do when a customer gives your business a call with a question? ...you listen, right?  One important distinction to make, however, is that "listening" is very different from "hearing".  These two words are often used interchangeably and can make or break the perception of a customer service department and a company as a whole.

It is important to truly consider what the customer has to say, whether or not you agree with it.  You want to be understanding and try to put yourself in their shoes.  This will speak volumes to the customer and put them at ease, knowing that everything will be taken care of.

The customer service department is one of the most important parts of a business.  North American Bancard understands this and makes sure that the customer is understood.  Our representatives truly care, and want to make sure that each and every client gets what they need.  No matter what they have to say, whether it be a North American Bancard complaints or compliments, we want to hear it.  If there is a problem with you credit card machine, we want to help you get it fixed!  You can see what I mean by checking out a few North American Bancard reviews

So, the moral of the story is: listen to your customers so that you can understand what they need...if you need a snapshot of what this looks like, just give NAB a call at 1-800-BANCARD today!

Feedback - A Good Thing

Monday, February 22, 2010 by Joshua B
There is certainly nothing more valuable to a company than to hear honest feedback from its customers and employees regarding their opinions of service levels, products and solutions being offered.  In fact, many companies spend thousand, even millions of dollars each year conducting focus groups to try to extract such useful information.  Many times, critical decisions that affect the company for years to come are based on this essential information.

So, it's no wonder that North American Bancard values its client feedback so highly.  While customers may not know all of the reasons behind why are particular product or service is offered, they can give a unique perspective that may not come from any other group.  Customers will tell you when they don't like a feature on your mobile credit card terminals.  They will comment on your merchant credit card processing services.  And these comments and concerns do not go unheard.  North American Bancard reviews all of these items in order to continually provide better service, support and product offerings to its ever growing client base.

For more information about North American Bancard complaints or reviews, check out our website and see for yourself.  When you are ready to sign up for your own NAB service, the application is available online or by calling 800-BANCARD.




Sign Me Up!

Friday, February 19, 2010 by Tyler D
It's kind of a pain to have to sort through my e-mail inbox...especially since I get so much spam mail.  I do, however, enjoy the rare occurrence that I receive a special offer that catches my eye.  Sometimes there are some great coupons available via e-mail newsletter and I enjoy taking advantage of the offer.

North American Bancard has some great rates on their products and services, but they're not going to flood your inbox in order for you to have access to these offers.  Consider this your e-mail coupon...but...it's available to everybody.

Businesses everywhere have been using NAB's services for years and they couldn't be happier.  To see what I'm talking about, just take a look at some North American Bancard reviewsCustomer feedback is highly valued, and North American Bancard complaints and compliments are always welcome.  The customer is what matters the most to us, so it's important to hear what you think in order to provide the best service.

Go ahead and get signed up with one of the top payment solutions providers in the industry, you won't be disappointed.

Tips for a Happy Customer: Listen Up

Sunday, February 14, 2010 by Tyler D
Your customers want to be heard...so make sure that you listen to them!  One of the best ways for your business to please clients is by listening to their feedback and doing something about it.  They are one of your most valuable resources in figuring out your business' strengths and weaknesses.  There are a number of different ways that you can collect this feedback.  For some businesses, an in-store paper survey may be most effective.  For others, maybe an online or phone evaluation would be more fitting.  Regardless of the methodology, it will be beneficial for you to have this information.

North American Bancard is a prime example of a business that truly values the feedback of its customers.  Over the years, NAB has adapted and shaped their services to cater to the exact needs of the client and has used feedback to do so.  It's important to receive feedback from both sides of the spectrum.  Objectivity is key, so we welcome all North American Bancard complaints and compliments.  We'll do whatever we can to provide the best service possible.

As a specialist in payment solutions, customer service is one of the most important aspects of NAB's business.  Providing internet merchant account services and the like are imortant, but not as important as treating the customer right.

A Report Card Good Enough for the Refrigerator

Saturday, February 6, 2010 by Tyler D
North American Bancard has been an accredited Better Better Business Bureau business since May of 2001, and has one outstanding track record.  The BBB has Busines Review Reliability Reports available for each of their member businesses.  This report details a variety of things including background information, a complaint history, industry tips for consumers, and an overall grade on a scale from A+ to F.

North American Bancard received an A+ on their BBB Reliability Report.

At NAB, it's important to us to provide the very best service available.  Just take a look at a few North American Bancard reviews to see what I mean.  Customer service is our top priority.  If you are interested in learning some more about us, just visit us online or call 1-800-BANCARD.

Say What You Need To Say

Monday, February 1, 2010 by Joshua B
We like it when our clients just say what they need to say.  Really, we do, even when it's not a compliment of our services, we like to hear it.  The feedback allows us to continuously improve our product and service offerings, something that would be a bit more difficult to do if we didn't hear of areas where improvement is needed.  You see, while we believe that the service level and offerings that we provide are unmatched in the industry, we aren't so naive to believe that our services are perfect, and we continually strive for perfection.
 
We have heard our share of North American Bancard complaints and many of the comments or complaints we have heard have led directly to action on our part.  We have added new products like the Nurit 8000 or adjusted our service packages to meet the ever-shifting needs of the business world.  Because, when it all comes down to it, we have been successful to this point because we always put the customer first and while we may not always anticipate your need, we will work diligently to meet it once identified.

So, say what you need to say to us - we are listening.  To see what others have said about NAB, visit our website today.

 

Listen to Some of Our Satisfied Customers

Sunday, January 31, 2010 by North American Bancard Blogger
We love hearing what our customers have to say.  Here at North American Bancard, the customer is both our focus and one of our most valuable resources.  Using their feedback, we are able to provide the highest quality merchant services and products available.  They tell us what they want and we give it to them.  Here's what one of our satisfied customers had to say about North American Bancard:

"I was shocked how responsive North American Bancard was in integrating our new merchant account with our front desk system. Not only did we get a much better rate, finally we have a vendor that understands our industry."  -Rich, Ramada

It's helpful to listen to everything that our customers have to say, both North American Bancard complaints and compliments, so that we are able to objectively evaluate our performance and make corrections where necessary while continuing the practices that have made us a reputable industry leader for years

Take a look at a few more reviews to hear what some of our other customers have to say.  We would love to help your business with a payment solution, no matter what industry you're in.  Just give us a call at 1-800-BANCARD to speak with one of our great representatives to learn some more information.

Your Voice Heard Here

Monday, January 25, 2010 by Joshua B
We really want to hear what you are saying.  The feedback we get from out clients helps us to improve our customer service processes, products and service offerings.  Your feedback is of great value to us to determine if things need to be changed or if they are working as they should.  In short, the feedback we get from you is how we determine our course of action in the coming months and years.  Every single comment, whether the feedback is a complaint or compliment is treated seriously and truly considered by our service teams. Unlike some of the merchant account providers that you may have worked with in the past, yes, we really to want to hear what you have to say.  

In addition to helping us improve our processes, your compliments are integral to drawing more clients to NAB.  We love to hear when we are doing a good job and love to share that testimonial with other businesses who may be contemplating working with us.  

Take a look at what other North American Bancard customers are saying about our merchant account services.  Contact us by calling 800-BANCARD or visit our website to find out more about our credit card processing options today!

Integrity is Key

Monday, January 25, 2010 by North American Bancard Blogger
Integrity is one of the most important aspects of business at North American Bancard.  Even in a competitive industry, we feel that, in order to provide the very highest quality service to our customers, we must be transparent and honest in dealing with them.  We do our best to provide superior customer service and payment products by operating on the same principles as we have since our beginning in 1992.  Our President, Marc Gardner, began North American Bancard with an ideology built upon character and service; that's the way we are still operating today.

One of the best ways for us to learn more about what our customer's want is by listening to your feedback.  You can get online to read some North American Bancard reviews and see what others are saying.  Whether we are doing things well, or if certain things could use a little improvement, we want to hear about it.  All North American Bancard complaints and compliments are welcome.

If you'd like, go ahead and give one of our representatives a call to voice your thoughts or inquire about more information on North American Bancard (1-800-BANCARD).  We would be glad to listen and help in any way we can.

North American Bancard: A Better Business Bureau Accredited Business

Sunday, January 24, 2010 by Tyler D
I'm not sure about you, but I like to know about who I'm doing business with.  It's important to ask questions when you are considering signing a contract or beginning a partnership; you need to make sure you know what you're getting into.  The Better Business Bureau is one of the best ways for you to do a little bit of background research on a company prior to giving them your business.  You can find the BBB online and look up a number of different businesses to get their Review Reliability Report.  There is all sorts of information available on their site, including Industry Tips, an Advertising Review, and Customer Complaint History.  There is also a company rating on a scale from F to A+, making it easy for you to assess the business.

North American Bancard is a payment solutions provider that is a Better Business Bureau Accredited Business.  Not only are they a member...NAB received an A+ on their BBB rating!

We're proud to be one of the leading providers in the industry and a member of the BBB since 2001.  Customer service is of the utmost importance to us, and we'll go to great lengths to ensure that you have the best experience possible.  We'll make it easy for you to accept credit cards by providing you with quality equipment from companies such as Magtek, Hypercom, and Verifone...all of which have some great products!

Just visit us online at nabancard.com today, to learn more about what North American Bancard can do for your business.